Development / Quality Assurance / Customer Care
Development
Our Software Engineering team is comprised of a diverse group of highly talented innovation-driven team of software engineers with many years of experience in engineering, product development and customer support.
Our overall design and development are based on Agile/ Scrum methodology. We are obsessed with software code quality. We expect nothing less than perfection and have invested in building the standards and tools that will allow to off-load highly manual, labor-intensive, and low-level development work, and focus on building great software.
DevOps Cloud Infrastructure Technology
Database Technology
Frontend Technology
Mobile Technology
Open Source Technology
Server-side Technology
Blockchain
At Vitalhub, our aim is to deliver stable high-quality products that provide long-term business values to our customers ensuring the product stability and making easier their expectation.
Our Quality Assurance team ensures the product stability by working towards building a quality product over a mindset of breaking products.
To ensure this our QA team participate as the domain experts at the early stage of the development process. We perform the detail analysis of the requirements given by our Business Analysis and Product Owners. Then these requirements will be discussed with the developers as a team to ensure the entire team is on the same page with regards to the requirements. Then our responsibility is to develop and maintain the test suites. We do Manual testing/ Automated testing focused on Continuous Delivery.
Quality Assurance
Customer Care
Customer Care Team helps build strong relationships with our valuable customers. We solely support customers outside the Sri Lankan territory, mostly Canadian customers based on a range of software products. In addition to the Canadian customers, we cater to customers in USA, UK, Australia and Dubai. The customer support team has highly skilled, dedicated engineers to provide 24/5 customer service to our customers. Customer service engineers engage with customers via issue-tracking systems and work directly with customers listening to customer concerns and working to resolve their issues. They follow the defined Service Level Agreement (SLA) and carry out the following tasks to quickly respond to the customer needs.
Providing timely and accurate customer feedback.
Speaking to customers to quickly get to the root of their problem.
Talking to customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Diagnosing and repairing faults.
Supporting the roll-out of new applications.